ChatBots are computer-programmed Intelligent Bots that are designed to hold natural conversations with people. Computing power has only been getting more advanced, and we’ve now reached a point where this technology from the future is available to anyone.
Intuitive Flow Builder
The easy to use flow builder gives a detailed representation of the conversation, allowing developers to easily communicate the bots intent for updates and upgrades.
Manage Multiple Bots
Oracle Mobile Cloud allows you to build out multiple bots to run in the same instance, allowing you to automate in multiple areas of your organisation.
With proper setup, bots are able to assess exactly what the customer wants. It’s able to learn new ways customers can express the same intent and adapt the conversation.
What is a ChatBot?
A ChatBot is a computer program designed to simulate conversation with a human user, typically via a messaging or chat interface. Recent advancements in machine learning, computing power and big data are bringing artificial intelligence into the mainstream, enabling people and computers to interact in a highly personalised, conversational style.
Starting a conversation
Unlike traditional customer facing technologies such interactive voice response (IVR), the machine learning capability of Oracle’s ChatBot allows users to ask questions and respond using language that suits them, not what the computer expects. This makes the interaction much smoother and less confrontational than the traditional “talk to the computer” approach.
Putting the Automation into the Robot
Whilst conversational interfaces may provide a novel way to interact, Bots only truly become useful when they can complete tasks of behalf of a user. Oracle’s solution comes complete with Oracle Mobile Cloud Service, which enables secure, robust and scalable integration to back end systems and services. Through this, the ChatBot can access information, complete transactions or invoke services as part of the human interaction. This integration is done using common web services standards and can also be integrated into other applications and technologies using middleware.
To learn more about Oracle Intelligent Bots can do for your organisation, contact us, or check out the Bots page on oracle.com
ChatBots have been used in a wide variety of different areas. Some examples are below.